FAQ

If you received a discount code, you can enter this code on the checkout page. Follow us on Instagram and Facebook for up to date offers and coupon codes!

We accept the following payments &/or credit cards:
• Visa
• Mastercard
• Discover
• American Express
• Paypal
• Apple Pay

After we receive your order, we conduct Quality Control checks in order to ensure the product's quality prior to shipment.
Processing time varies depending on the specific product, with the average processing time being approximately 2-3 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.

A NOTE ON HOLIDAY ORDERS:
As the holidays approach, we expect increased order loads and therefore longer processing and shipping times. If you plan to order from us for the holidays, please place your order as early as possible to ensure it arrives on time. We cannot be held responsible for late orders!

If you have any issues receiving your order, feel free to contact us by email at Shop@DhiraYogaCenter.com..

There is a 2-3 day (calendar days) processing period prior to shipping. Your order should be delivered within 1-4 weeks following order confirmation. See our Shipping Page for more information. If you have any issues receiving the order feel free to contact us by email here: Shop@DhiraYogaCenter.com.

Basic guidelines for exchanges and returns are listed below. Please refer to our Return Page for more information.

• Any items(s) purchased online that you don't love may be exchanged or returned.
• Merchandise returned within 7 days of receiving will be refunded to the original form of payment.
• Merchandise returned after 7 days may be exchanged or refunded in the form of a merchandise credit.
• A purchase that was made with a gift card will be refunded in the form of merchandise credit.
• Original shipping and handling fees are non refundable.
• Offers are subject to adjustments due to returns, cancellations, and exchanges.

If you received a damaged, defective, or wrong item, contact us by email at Shop@DhiraYogaCenter.com.

Follow us on our Facebook and Instagram pages to get the latest news on promo codes, sales, and giveaways!

You’ll be prompted to add a discount code during the checkout process.

Helpful Tips:
• Inspect your package once you receive it. In the rare case there is a damaged, missing, or incorrect item in your package, please contact us as soon as possible so we can address and correct any problems.
• Please try on the main portion of your item to ensure it fits properly. We are happy to accept returns on all items in new and unworn condition.
• Since our customer is responsible for return shipping fees back to Dhira Yoga, we strongly recommend adding a delivery confirmation to your return shipment. We are not responsible for any lost or damaged shipments.
• If you purchased a set or collection, all items included in the set must be returned in the original unworn condition and original packaging.

Practice yoga with us from your own home through Zoom! Sign up for any virtual livestreaming class online at our website (DhiraYogaCenter.com) or through the MINDBODY app. Once registered for class, you will be emailed a link to join our Zoom Class and practice interactively and LIVE with us! If you have any problems with your purchase of a class package or emailed link, please email us at Shop@DhiraYogaCenter.com or call 413-998-3463.

Maybe you prefer to practice at a different time than the the time of our livestreaming, interactive classes. Or maybe you would like to view again a livestreaming class you attended. You can purchase a 48 hour rental to a single recorded class, or you can purchase a class package of 5 or 10 or 20 recorded classes. You will be sent an email asking you to choose between “Intro” Recorded classes (geared for beginners and for those who prefer a slower paced class) or you can choose a more challenging “Dhira Flow” class (recommended for those who have some yoga experience). Once you’ve replied to the email with your choice, you will be sent a link that you will be able to access for 48 hours from the time you click the link for the type of class you have chosen. In addition, you may request a recording of a particular class that you attended. Note that not every livestreaming class will be available for rental. We reserve the right to send you a different recorded class than the specific class you attended should you have requested a particular class. If you have any questions about our recorded classes, or any problems with your class package or emailed link,
please email us at shop@DhiraYogaCenter.com or call 413-998-3463.